FAQ
Q1: What is Bloodline Streetwear?
A: Bloodline Streetwear is a clothing brand that fuses urban fashion with striking, distinctive designs inspired by heritage, family roots, street culture, and lifestyle.
Q2: How can I place an order?
A: You can browse our collection on our website and add items to your cart. Proceed to checkout to complete your purchase using your preferred payment method.
Q3: What payment methods do you accept?
A: We accept credit/debit cards, PayPal, and other secure online payment options.
Q4: How long does shipping take?
A: All orders are processed within 2–3 business days after payment confirmation.
Delivery times vary depending on your location but generally take 4-7 business days domestically and 10-20 days internationally.
Q5: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping fees and times may vary depending on the destination.
Q6: What is your return policy?
A: We accept returns within 30 days of receipt. Items must be unworn, unwashed, and in original condition. Please contact our support team to initiate a return.
Q7: How do I care for my Bloodline Streetwear?
A: To promote lasting wear, wash your clothing in cold water, avoid using bleach, and hang it to dry. Consider turning your apparel inside out before washing to protect colors and fabric. Avoid using high heat when drying, and store your clothing in a cool, dry place to maintain its quality and shape over time. Following these care instructions will help keep your apparel looking new and in great condition for longer.
Q8: Do you offer wholesale or bulk orders?
A: Yes, please contact our sales team for wholesale inquiries and bulk order discounts.
Q9: Do you restock sold-out items?
A: We do our best to restock popular items. Please sign up for our newsletter or follow us on social media for updates on restocks.
Q10: Do you offer refunds on your hand-painted T-shirts?
A: Since our T-shirts are made to order and hand-painted, all sales are final. We do not offer refunds or exchanges. Please be sure to review your order carefully before placing it.
Q11: Do you have physical stores?
A: Bloodline Streetwear is currently an online-exclusive brand. Stay connected with us for updates on upcoming events. We're also available on Walmart's online platform and are working towards expanding into their brick-and-mortar stores.
Q12: Are there any discounts or promotions?
A: Stay updated on our occasional sales and exclusive discount codes by subscribing to our newsletter or following us on social media. Don't forget to check the top banner on our website regularly, as we post the latest promo codes there also!
Q13: How do I join your mailing list or loyalty program?
A: You can sign up on our website by entering your email address at checkout or in the footer. Loyalty program details are available on our site.
Q14: What materials are used in your products?
A: Our apparel is made from high-quality cotton, polyester, or blends designed for comfort and durability.
Q15: Can I track my order?
A: Yes, once your order ships, you will receive a tracking number via email to monitor your shipment.
Q16: What should I do if I receive a damaged or incorrect item?
A: Please contact our customer support immediately with photos of the issue, and we will assist you with a replacement or refund.
Q17: Do you collaborate with artists or influencers?
A: Yes! We regularly collaborate with streetwear artists and influencers. Follow us on social media for upcoming collaborations.
Q18: Can I get a refund for hand-painted apparel orders?
A: Since our hand-painted apparel is custom-made to order, it is non-refundable.
Q19: Do you offer gift cards?
A: Yes, we offer digital gift cards that can be purchased online and sent via email. They are perfect for gifting!
Q20: How do I use a promo code?
A: Enter your promo code at checkout in the designated field and apply it before completing your purchase to receive the discount.
Q21: How do I become a Bloodline Streetwear ambassador or influencer?
A: Reach out to us via email or social media with your profile and collaboration ideas. We’re always looking for passionate partners!
Q22: Do you have a newsletter?
A: Yes! Sign up on our website to receive updates, exclusive offers, and news about new drops.
Q23: What are your customer support hours?
A: Our support team is available Monday through Friday, 9 AM to 5 PM PST. We aim to respond within 24-48 hours.
Q24: My tracking information shows that my order was delivered, but I have not received it. What does this mean?
A: Please allow 24-48 hours after the expected delivery time, as packages may be scanned early or mistakenly delivered to a neighbor. If you still cannot locate your package after this period, please contact us at b.line365@gmail.com for assistance.
Please note that some couriers are experiencing delays due to high demand.
If your package was delivered to the correct address but was stolen or lost, we are unable to offer a refund. For further assistance, contact us at b.line365@gmail.com.